RETURN & REFUND POLICY

We want you to be pleased with your order. Please inspect your items when they arrive and contact harpreet@houseofjoy.style within 7 days of delivery if there is a problem. Include your order number and photos when relevant.

ELIGIBLE RETURNS

Unused, non-personalized items in their original condition and packaging may be considered for return when you contact us within 7 days of delivery. Do not send an item back before receiving return instructions. Approved returns must be shipped within 14 days of authorization. Customers are responsible for return shipping unless the item was incorrect or arrived damaged.

NON-RETURNABLE ITEMS

Personalized or custom-made items, gift cards, sale items, opened personal-care products, and items that cannot be resold for hygiene or safety reasons are final sale, except where required by law.

REFUNDS

After an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the order was incorrect or damaged. Processing times at your bank or card issuer may vary.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after preparation or fulfillment has begun.

Nothing in this policy limits rights available under applicable consumer-protection law.

Last updated: September 18, 2026.